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Refunds Policy

If you’re not satisfied with your order, you can return it for a full refund.

  • We accept unworn, unwashed, or defective merchandise for free returns or exchanges.
  • Products can be returned within 30 days from their original shipping date.
  • The return address will be provided via email after the request has been approved. 


  • We are happy to exchange items if they are defective, damaged, or the wrong size.
  • Shipping time for your exchanged product will vary according to where you live and the shipping method you use to return the item.


  • Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 business days.
  • Please note that a 6% processing fee will be deducted from the original payment if the return request gets approved.
  • Your banking institution may require additional days to process your refund. If you haven’t received a refund yet, please contact your credit card company and bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: return@skinsept.com

Damaged items

  • We do our best to ship your items to you safely, but if your order is damaged when you receive it, please email us a photo of the damaged items, and we’ll get back to you ASAP.

To return or exchange an item

Please email us at skinsept@skinmm.com with with your order detail, and we will assist you with your inquiry.